Support
We’re here to help.
Something not working, a word missing, or an idea for Recall? Write to us. A real person reads every message.
Tell us which iPhone you use and, if you can, what you were doing when it happened.
Common questions
How do I get Recall?
Recall is coming soon to the App Store for iPhone. Right now it is in testing with a small group of early learners.
I can’t sign in.
Check that you are using the email address you signed up with. If you still can’t get in, or your confirmation code never arrived, write to us from that address and we will sort it out.
Will my words move to a new phone?
Yes. Your words, Word Banks and reviews are saved to your account. Sign in with the same email on the new phone and they come with you.
A word is missing, or a meaning looks wrong.
Please tell us the word and what you expected to see. We use these reports to improve the dictionary.
My reminders don’t arrive.
Open iOS Settings, then Notifications, then Recall, and check that notifications are allowed. Reminders are scheduled on your phone, so they arrive even when the app is closed.
How do I delete my account?
In Recall, open Settings and choose Delete account. This deletes your account and the learning data stored with it. See the privacy policy for what that covers.
What does Recall do with my data?
It keeps what it needs to save your words and schedule your reviews. The privacy policy lists everything it collects and who helps process it.